The hotel offers amenities for your comfortable stay and unforgettable experiences
Stunning Lake Views
“Our lake view room was absolutely amazing, with picturesque scenery from dawn to dusk that enhanced our entire stay.” view full review
Delicious Breakfast!
“The breakfast offered was good and set us up for the day. The variety was great, and it was a perfect start to our mornings.” view full review
Refreshing Plunge Pool
“Having a plunge pool right outside our room was a fantastic touch. It provided a cozy and refreshing way to unwind after a day of exploring.” view full review
Affordable Parking
“The onsite parking for just $15 per night was a great value, especially since finding free street parking can be quite challenging around town.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Ski storage
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Wind surfing
Canoeing
Skiing
Hiking
Cycling
Golf course
Fishing
Guest Parking
Electric kettle
Services
Paid shuttle service
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Ski pass vendor
Tours/Ticket assistance
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Children's buffet
Board games
Spa & Leisure
Rooftop pool
Heated swimming pool
Sun loungers
Night club
Sun terrace
Sauna
Room features
Heating
Sitting area
Terrace
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
38-54 Lake Esplanade,
Queenstown,
New Zealand,
0000,
Otago
Map view
street view
38-54 Lake Esplanade,
Queenstown,
New Zealand,
0000,
Otago
City landmarks
Cable Car
Skyline Queenstown
1.2
km
Garden
Queenstown Garden
840 m
Zoo
Kiwi and Birdlife Park
1.2
km
Square
Queenstown Mall
850 m
Rees Street
William Gilbert Rees Statue
690 m
Lake Wakatipu
760 m
65 Beach St
Moa Statue
610 m
Theme Park
Fear Factory Queenstown
660 m
Church
St Peter's Anglican Church
860 m
Theme Park
Shotover Canyon Swing
810 m
Torpedo 7
Southern Lakes Heliski
1.0
km
Gforce Paragliding Skyline
G Force Paragliding
1.1
km
19 Marine Parade Williams Cottage
Vesta Design
780 m
Gallery
Ivan Clarke Gallery
830 m
Gallery
Artbay Gallery
750 m
35 Camp St
Hetties Rock & Crystal Shop
840 m
Gallery
Silver Fern Gallery
820 m
Gallery
Queenstown Arts Centre
970 m
Cemetery
Queenstown Cemetery
1.1
km
Casino
SKYCITY Queenstown Casino
780 m
Shotover &
AJ Hackett Bungy
860 m
Rees St Marine Parade
Queenstown Underwater Observatory
760 m
Lake Hayes
1.0
km
Beach St
Go Orange Jet Boat Queenstown
700 m
Nearby
Gallery
Central Art Gallery Queenstown-Julia Milley
550 m
Casino
Lasseters Wharf Casino
480 m
Shopping Area
Aotea Gifts Queenstown
510 m
Queenstown Ferries
520 m
96/130 Lake Esplanade
Lookout for Cecil Peak & Double Cone
210 m
96/130 Lake Esplanade
Flyboard Queenstown
330 m
Restaurants
Fergbaker
770 m
40 Shotover Street
Big Fig
640 m
62 Shotover Street
Loco Cantina
620 m
Shotover Street
Eat Humble Pie
620 m
Cnr Camp and Shotover streets
Mrs Ferg Beach Street
610 m
69 Beach Street
Noodle Canteen
630 m
Paraparaumu Shop 5
The Empanada Kitchen
620 m
60 Beach Street
Mrs Ferg Gelateria
770 m
40 Shotover Street
Tsujiri
660 m
45 Beach Street
Taco Medic
880 m
3 Searle Lane
Harry's
870 m
8 Brecon Street
Reviews and Ratings
Feedback from previous guests about their experience.
64%
liked the hotel and would stay again
Convenient Location
Friendly Staff
Noisy Surroundings
Subpar Dining
6.4/10
Nice
Rooms
5.5
Location
7.8
Service
6.5
Dining
6.0
Guest reviews
6.4/10
based on 8 reviews
3/5
based on 2392 reviews
7.0
7.0/10 based on 2055 reviews
#57 of 59 hotels in Queenstown based on Tripadvisor
David
United Kingdom,
May
2024
6.4/10
My stay at the hotel was a mixed experience. The rooms were clean and comfortable, albeit facing the main hallway traffic and offering a disappointing view of the carpark. On the bright side, they heated up quickly once I entered. The service was a bit hit or miss, with quick room change assistance and helpful trip recommendations, but sometimes staff seemed idle. The location was fantastic, with a short walk into town and a beautiful lake view, despite poor insulation. Dining was convenient without needing to go to the restaurant, offering amazing views but at a steep price. Overall, a decent stay with some standout features and a few drawbacks.
Rooms
7.0
The rooms were clean and comfortable, heating up quickly upon arrival.
Service
6.0
The staff dealt with our room change request promptly and offered helpful recommendations, though at times seemed idle.
Location
8.0
The location was fantastic, with a short walk into town and a beautiful view over the lake, despite poor insulation.
Dining
5.0
Dining was convenient without having to go to the restaurant, offering amazing views but at a steep price.
Facilities
6.0
Richard
United Kingdom,
March
2024
6.2/10
The hotel is conveniently located by the lake and the downtown Queenstown hub with wonderful views, but falls short on cleanliness standards and proximity to an industrial laundry. The rooms are a bit tired with marks and dents on the walls and a small shower.
Rooms
5.0
The rooms were a little tired with marks and dents on the walls. The shower was small and not as clean as expected for a hotel stay.
Service
9.0
The service was incredibly friendly and helpful, making the stay enjoyable despite the room conditions.
Location
7.0
The location was excellent, right by the lake and the downtown Queenstown hub, offering wonderful views from the room. However, the proximity to an industrial laundry brings some noise and cleanliness concerns.
Dining
6.0
The dining experience was average, with ok options, but nothing particularly special during the stay.
Facilities
5.0
The facilities need improvement, especially in terms of room cleanliness and maintenance.
Chad
United States,
February
2024
5.8/10
The hotel rooms were tired and run down, smaller than usual, and turned into a sauna when showering, but it was conveniently located at the Glenorchy end of the building with spectacular Lake views. The staff, while friendly, were unhelpful regarding directions to the room. The dining experience offered lots of choices but was considered quite pricey.
Rooms
5.0
The rooms definitely need a lot of repair and were not very comfortable.
Service
5.0
The staff was friendly enough, but the front desk manager was not helpful.
Location
8.0
The hotel was located right on the lake with fantastic views across the Lake from the bedroom, offering a great setting within walking distance to town.
Dining
7.0
The dining experience was excellent with lots of choice but considered quite pricey.
Facilities
6.0
The facilities were satisfactory with various options available.
Timothy
United States,
December
2023
6.0/10
The hotel is located just in front of the main road, waking me up early at 3:30 am due to vehicle noises, but it's within walking distance to the village. The room was smaller than expected from the photos, and I had a wet floor after a 10-minute shower, which the manager on duty thought was blood, offering a temporary fix. The location is great for access to the village but suffers from noisy surroundings.
Rooms
6.0
The room was much smaller than anticipated and had a wet floor after a short shower, causing some inconvenience. The view from the room was lackluster as it faced the noisy main road.
Service
7.0
The staff were friendly and attentive, especially given they were busy with a wedding event. However, the front desk manager's attitude was disappointing, lacking good customer service.
Location
6.0
Despite being noisy due to its proximity to a main road, the hotel's location is convenient for accessing the nearby village and amenities.
Dining
5.0
The dining experience was subpar, with low-standard food quality. However, the bar staff stood out for their exceptional service.
Facilities
6.0
The facilities were standard with no standout offerings, but they served the basic necessities adequately.
Convenient Location
Noisy Surroundings
Robin
United Kingdom,
September
2023
6.6/10
The hotel had a mixed experience. While my room didn't look deluxe as expected and had a maintenance issue, I was pleasantly surprised by an amazing upgrade. However, the room was poorly ventilated, felt hot and stuffy, and in need of an update.
Rooms
7.0
My room didn't look deluxe as expected and had a maintenance issue, but I received an amazing upgrade. However, the room was poorly ventilated, felt hot and stuffy, and in need of an update.
Service
6.0
The service was a bit hit or miss. While some staff members were friendly and extremely accommodating, there were issues with water pressure affecting my shower. The noise from outside and the heater's noise were a downside.
Location
8.0
The location was very good, with a short walk to the town center. It offered spectacular views of Lake Wakatipu, although the bathroom lacked power points in necessary locations.
Dining
5.0
The dining experience was a bit of a mixed bag. I found the breakfast very nice, but priced at $34 per person, it was not worth it.
Facilities
7.0
The facilities were satisfactory overall, with services like room service and shuttle available. However, some areas like the bathroom lacked power points in key spots.
Great location
Maintenance issues
Ethel
United Kingdom,
August
2023
6.2/10
My stay at the hotel was a mixed experience. The rooms were a bit shabby and in need of a refresh, but the price was reasonable. Unfortunately, they were not very well maintained, with a dirty tea and coffee station. The smaller rooms were superior compared to the level 5 rooms, but I paid more for the latter on my second visit.
Rooms
6.0
The rooms were a bit shabby, needing a freshen up. They were smaller but superior to the level 5 rooms, yet I paid more for the second visit.
Service
5.0
The service was a real mixed bag. The staff came to reception on arrival, but the quality was very poor overall. I had to request room cleaning multiple times, and the staff seemed unhelpful and were even arguing in front of customers. On the upside, some staff members were extremely friendly and accommodating.
Location
9.0
The location was a highlight of my stay. It is extremely close to the city, within a short stroll to town, and offers a good view of the lake and mountains. The proximity to the main center of Queenstown was convenient and the ambience of Queenstown with the steamboat added a nice touch.
Dining
5.0
The dining options were a bit of a letdown. While some meals were very mediocre or average, the breakfast was just average. However, the restaurant had great views and a nice atmosphere, almost as nice as other cafes in town.
Facilities
7.0
The facilities offered were adequate.
great location
poor service
Liam
United Kingdom,
May
2023
7.2/10
The hotel needs upgrading and lacks a warning or discount for construction noise, but room service is efficient and staff are pleasant. The location is convenient, close to town, and with good facilities nearby.
Rooms
5.0
The rooms were not ready for check-in at 2 pm and needed upgrading, but were eventually serviced around 4:45 pm each day.
Service
7.0
The staff were pleasant and efficient, although a bit unhelpful initially with directions.
Location
9.0
The location is perfect, within easy walking distance of central Queenstown.
Dining
8.0
The dining was above-and-beyond, particularly with fresh fruit juice, but the 'included breakfast' could be improved.
Facilities
8.0
The hotel offers various services like room service, car hire, and tours, enhancing the stay.
Ian
United Kingdom,
May
2023
7.0/10
The hotel offers stunning views of the lake and mountains from the spacious rooms, although some are in need of renovation with maintenance issues. The friendly service stands out, yet the front desk could be more helpful. The location is perfect for easy access to the town center but requires attention to details. Dining provides a pleasant experience overall, with some minor improvements needed. The facilities are generally satisfactory.
Rooms
6.0
The rooms have an amazing view of the lake and mountains, but some are run-down with maintenance issues like broken doors and noisy heaters.
Service
8.0
The service was a highlight of the stay, with very friendly and accommodating staff, although front desk service could be more helpful.
Location
7.0
The location is perfect for a quick walk to the town center, offering great views, though needing some attention to detail.
Dining
7.0
Dining was a pleasant experience overall, with room for some minor improvements in freshness and service.
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